Careers at GTA Telecom

GTA Telecom is one of the leading telecommunications companies proving the best Internet and IP Phone services in the greater Toronto area. We are currently seeking a dynamic and self-motivated team player to fulfill one of our Customer Service Rep position.

Job Description

Communicate with our clientele via inbound calls and emails, Provide excellent assistance to our customers’ inquiries which includes: Billing, service offerings, account updates, cancellations requests, address and service changes/upgrades.

Skills/Qualifications:

• Education: Secondary, GED or higher
• Customer service experience with the telecommunication industry an asset.
• Excellent communication and listening skills.
• Analytical and problem solving skills.
• Ability to multi-task, and work under pressure.
• Ability to work in a computerized and constantly changing environment.

People's Skills:

• Dynamic, Proactive, Understanding, and Positive thinker.
• Patient and demonstrates the willingness to help others without expectations.
• Friendly and approachable.

English, and French spoken and written required, other languages are an asset.

Why work at GTA Telecom?

Our Benefits:

• Extended Health & Dental Benefits.
• Employee discounts on company’s services.
• Career advancement opportunities.

Our Work Environment:

• Casual dress code.
• Friendly staff.

Accessibility:

• Free employee parking available from day one.
• Full time : 40 hours/week
• Salary : Based on experience plus Bonuses + Night Shift Bonus

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GTA Telecom is one of the leading telecommunications company proving the best Internet and IP Phone services in the greater Toronto area. We are currently seeking a technically strong and people oriented, adaptable and skillful team player to fulfill one of our Technical Support positions.

Job Description

The responsibilities in this position are:

• To assist clients with their requests and issues related to our services by gathering the customer’s information and determining the main issues, analyzing the symptoms and finding the underlying problem.
• To resolve issues on the first call or escalate and manage tickets when required.
• To follow up with technical problems when required.

Part of these tasks will be - Modem/ Router Configuration, remote access to resolve problems, verifying installation and signal over the phone.

Skills/Qualifications:

• Education: Secondary, GED or higher
• Customer service experience in Telecom industry is a must with a minimum of 6 months.
• Technical support experience is an asset.
• Excellent communication and listening skills.
• Detail oriented and organized.
• Dynamic and adaptable.
• Analytical and problem solving skills.
• Ability to multi-task, and work under pressure.
• Ability to work in a computerized and constantly changing environment.
• Good command of English, and French spoken and written, other languages are an asset.
• Knowledge of modem configuration (DSL, CABLE, VoIP, and IPTV) is an asset.

Why work at GTA Telecom?

Our Benefits:

• Extended Health & Dental Benefits.
• Employee discounts on company’s services.
• Career advancement opportunities.

Our Work Environment:

• Casual dress code.
• Friendly staff.

Accessibility:

• Free employee parking available from day one.
• Full time : 40 hours/week
• Salary : Based on experience ($12~ $16) plus Bonuses + night Shift Bonus
• Start Date : Immediately
• Job Type: Full-time

Required education:

• High school or equivalent

Required experience:

• Customer Service: 1 year

Required language:

• English & French
• Spanish and/or Chinese asset

APPLY TO THIS JOB